UBU Finance Customer Portal Documentation — Customers V2.0

Introduction

This documentation covers the customer online banking portal features available on the UBU Finance Customer Platform (https://extend.ubu-economy.com). The platform provides customers with self-service capabilities for managing their accounts, viewing transactions, and accessing banking services online.

The customer portal implements a secure authentication system where:

Internet Banking Activation: Must be activated by bank staff before customer access
Secure Login: Uses access code and password sent via email
Self-Service Features: Customers can only view their accounts status
Joint Account Access: Joint owners can access shared accounts with their assigned permissions

This customer-centric approach ensures secure and convenient banking while maintaining regulatory compliance and security standards.

Platform Overview

Customer Portal URL: https://extend.ubu-economy.com

The customer portal is designed for end customers to access their banking services online, providing a secure and user-friendly interface for account management and basic banking operations.

Internet Banking Activation

Activation Process

Bank Staff Activation

Aspect	Description
Permission	`Activate Internet Banking`
Functionality	Activate internet banking for a customer
Access	More Actions menu in customer profile (System Platform)
Platform	System Platform (system.ubu-economy.com)

Process Flow:

Bank staff accesses customer profile on system platform
Clicks "More Actions" menu
Selects "Activate Internet Banking"
System generates access credentials
Credentials are sent to customer's registered email

Customer Credentials

Credential Type	Description
Access Code	5-character uppercase code for login
Password	Secure password for account access
Delivery Method	Sent via email to customer's registered address

Step	Description
1. Access Portal	Navigate to https://extend.ubu-economy.com
2. Enter Credentials	Input access code and password received via email
3. OTP Verification	Enter one-time password sent to registered email
4. First Login Setup	Change password on first login for security
5. Access Dashboard	Gain access to customer portal features

Password Reset Process

Aspect	Description
Functionality	Reset forgotten password
Access	"Forgot Password" link on login page
Process	New auto generated password is sent to the email of the customer
Platform	Customer Portal

Customer Portal Features

Dashboard

Overview Dashboard

Aspect	Description
Functionality	View customer profile with access to accounts
Access	Available after successful login
Platform	Customer Portal

Account Management

View My Accounts Feature

Aspect	Description
Functionality	View all bank accounts owned by the customer
Access	"Bank Accounts" tab in customer profile
Platform	Customer Portal

Account Display:

Bank account numbers
Currency account balances
Account status indicators
Quick access to account details

View Account Details Feature

Aspect	Description
Functionality	View detailed information for specific accounts
Access	Account details page from account list
Platform	Customer Portal

Account Details Include:

Account information
Currency account details
Balance indexing account information
Transaction history
Account status

View Currency Account Details Feature

Aspect	Description
Functionality	View specific currency account information
Access	Currency account details from account overview
Platform	Customer Portal

Currency Account Features:

Currency-specific balance
Transaction history
Balance indexing accounts
Card information (if applicable)

View Balance Indexing Details Feature

Aspect	Description
Functionality	View balance indexing account details and cards
Access	Balance indexing details from currency account
Platform	Customer Portal

Balance Indexing Features:

Account balance and status
Associated cards
Transaction history
Account limits and settings

Profile Management

View Personal Information Feature

Aspect	Description
Functionality	View and verify personal information
Access	Personal Information tab in profile
Platform	Customer Portal

Personal Information Display:

Name and contact details
Address information
KYC verification status
Account type and segment

Change Password Feature

Aspect	Description
Functionality	Change customer portal password
Access	Change Password tab in profile
Platform	Customer Portal

Password Requirements:

Minimum 8 characters
Must include uppercase and lowercase letters
Must include numbers
Must include special characters

Security Features

Authentication Security

Two-Factor Authentication

Aspect	Description
Functionality	OTP verification for login
Method	Email-based one-time password
Security	Time-limited OTP for enhanced security

Access Control

Aspect	Description
Permission-Based	Access limited to customer's own accounts
Joint Account	Access based on joint ownership permissions
Audit Logging	All activities logged for security monitoring

Customer Support Features

Help and Support

FAQ Section

Aspect	Description
Functionality	Access frequently asked questions
Access	Help section in customer portal
Platform	Customer Portal

Contact Support

Aspect	Description
Functionality	Contact bank support for assistance
Methods	Email, phone, or in-branch support
Access	Support contact information in portal

Summary Table of Features

Feature Category	Description	Access Method	Platform
Internet Banking Activation	Bank staff activates customer access	System Platform	System Platform
Customer Login	Secure login with access code and password	Customer Portal	Customer Portal
Account Status viewing	View and manage all customer accounts	Customer Portal	Customer Portal
Profile Viewing	Update personal information and security settings	Customer Portal	Customer Portal