UBU Finance Customer Portal Documentation — Customers V2.1
Introduction
This documentation covers the enhanced customer management features in the UBU Finance Customer Platform V2.1. The platform provides comprehensive customer management capabilities with enhanced data collection, status management, and relationship tracking features.
The customer portal V2.1 introduces significant enhancements including:
- Enhanced Customer Creation: Optional fields for comprehensive customer profiles
- Economic Agent Code Management: Assignment and management of economic agent codes
- Advanced Status Management: Customer status updates with reason tracking
- Enhanced Next of Kin Management: Comprehensive relationship tracking including spouse information
- Improved Customer Profiles: Detailed personal information management
This enhanced approach ensures comprehensive customer data collection while maintaining flexibility for different customer types and business requirements.
Users Portal URL: https://system.ubu-economy.com
The customer portal V2.1 is designed for comprehensive customer management with enhanced data collection and relationship tracking capabilities.
Enhanced Customer Creation
Customer Types and Optional Fields
The system supports three customer types with enhanced optional fields:
Individual Customer Creation
| Field Category |
Required Fields |
Optional Fields |
| Basic Info |
First Name, Last Name, Email, Phone |
Date of Birth, Gender, National ID, Passport Number |
| Identity |
National ID |
Passport Number, Nationality |
| Contact |
Phone Number, Email |
Country of Residence |
| Employment |
- |
Profession, Employer Name, Monthly Income Range |
| Additional |
- |
Marital Status, Matrimonial Regime, Real Estate Situation |
| Legal |
- |
Legal Capacity, Legal Situation, Profile |
| Financial |
- |
Customer Quality, Clients Other Banks, Current Bankers |
Business Customer Creation
| Field Category |
Required Fields |
Optional Fields |
| Basic Info |
Business Name, Email, Phone |
Registration Number |
| Contact |
Phone Number, Email |
Country of Operation |
| Financial |
- |
Tax ID, Chamber of Commerce, Share Capital, Share Capital Currency |
| Compliance |
- |
Sector of Operation, Legal Situation, Legal Form |
| Business |
- |
Sector of Activity, Customer Quality, Annual Turnover |
| Additional |
- |
Shareholders Info, Additional Information, Other Clients Loans |
Organization Customer Creation
| Field Category |
Required Fields |
Optional Fields |
| Basic Info |
Organization Name, Email, Phone |
Organization Type, Registration Number |
| Contact |
Phone Number, Email |
Country of Operation |
| Compliance |
- |
Sector of Operation, Legal Situation, Legal Form |
| Business |
- |
Sector of Activity, Customer Quality, Annual Turnover |
| Financial |
- |
Chamber of Commerce, Share Capital, Share Capital Currency |
| Additional |
- |
Shareholders Info, Additional Information, Other Clients Loans |
Economic Agent Code Management
Economic Agent Code Assignment
| Aspect |
Description |
| Functionality |
Assign economic agent codes to customers |
| Access |
Economic Agent Codes Button from Sidebar Menu Buttons |
| Management |
Add, edit, delete unassigned economic agent codes |
| Assignment |
Link economic agent codes to specific customers |
Economic Agent Code Features:
- Unique identifier for economic activities
- Can be assigned to individual, business, or organization customers
- Supports adding, editing, and deleting unassigned codes
- Integrated with customer profile management
Economic Agent Code Operations Available
| Operation |
Description |
| View Codes |
Display all economic agent codes |
| Add Code |
Create new economic agent code |
| Edit Code |
Modify existing economic agent code |
| Delete Code |
Remove unassigned economic agent code |
| Assign Code |
Link code to specific customer |
Enhanced Customer Profile Management
The enhanced customer profile includes comprehensive personal information management with optional fields:
Individual Customer Profile Fields
| Field Group |
Fields Included |
| Personal Info |
First Name, Last Name, Date of Birth, Gender, National ID, Passport Number |
| Contact Info |
Email, Phone Number, Country of Residence |
| Employment |
Profession, Employer Name, Monthly Income Range |
| Legal |
Legal Capacity, Legal Situation, Profile |
| Financial |
Customer Quality, Clients Other Banks, Current Bankers |
| Family |
Marital Status, Matrimonial Regime, Real Estate Situation |
Business Customer Profile Fields
| Field Group |
Fields Included |
| Business Info |
Business Name, Registration Number |
| Contact Info |
Email, Phone Number, Country of Operation |
| Financial |
Tax ID, Chamber of Commerce, Share Capital, Share Capital Currency |
| Compliance |
Sector of Operation, Legal Situation, Legal Form |
| Business |
Sector of Activity, Customer Quality, Annual Turnover |
| Additional |
Shareholders Info, Additional Information, Other Clients Loans |
Organization Customer Profile Fields
| Field Group |
Fields Included |
| Organization Info |
Organization Name, Organization Type, Registration Number |
| Contact Info |
Email, Phone Number, Country of Operation |
| Compliance |
Sector of Operation, Legal Situation, Legal Form |
| Business |
Sector of Activity, Customer Quality, Annual Turnover |
| Financial |
Chamber of Commerce, Share Capital, Share Capital Currency |
| Additional |
Shareholders Info, Additional Information, Other Clients Loans |
Customer Status Management
Enhanced Status Update Feature
| Aspect |
Description |
| Functionality |
Update customer status with reason tracking |
| Access |
"More Actions" menu in customer profile |
| Permission |
Customer status update permission required |
Status Update Process:
- Access customer profile
- Click "More Actions" menu
- Select "Update Status"
- Choose new status
- Provide reason for status change
- Confirm status update
Status Types and Reasons
| Status Type |
Description |
| Active |
Customer account is active and operational |
| Inactive |
Customer account temporarily suspended |
| Suspended |
Customer account suspended for compliance |
| Closed |
Customer account permanently closed |
Reason Requirements:
- Mandatory reason for status changes
- Minimum character requirement for reasons
- Reasons stored in audit trail
- Visible in customer history
Enhanced Next of Kin Management
The next of kin system has been enhanced to include comprehensive relationship tracking:
| Field Category |
Fields Included |
| Basic Info |
First Name, Last Name, Gender, Relationship Type |
| Contact Info |
Phone Number, Email, Address Line 1, Address Line 2 |
| Address |
City, State/Province, Postal Code, Country |
| Employment |
Profession, Employer Name, Monthly Income |
| Legal |
Legal Capacity |
| Permissions |
Is Active, Can Access Account Info, Can Make Decisions |
| Additional |
Priority Order, Notes |
Relationship Types
| Relationship Type |
Description |
| Spouse |
Legal spouse or partner |
| Parent |
Father or mother |
| Child |
Son or daughter |
| Sibling |
Brother or sister |
| Guardian |
Legal guardian |
| Other |
Other family member or trusted person |
| Aspect |
Description |
| Integration |
Spouse can be added as next of kin with "Spouse" relationship type |
| Fields |
All standard next of kin fields apply to spouse |
| Purpose |
Comprehensive family relationship tracking |
| Access |
Available in next of kin management interface |
Next of Kin Operations
Add Next of Kin
| Aspect |
Description |
| Access |
Next of kin management in bank account details |
| Form |
Comprehensive next of kin form with all fields |
| Validation |
Required field validation and data integrity |
| Assignment |
Link next of kin to specific bank account |
Edit Next of Kin
| Aspect |
Description |
| Access |
Edit button in next of kin list |
| Functionality |
Modify existing next of kin information |
| Validation |
Updated information validation |
| History |
Changes tracked in audit trail |
Delete Next of Kin
| Aspect |
Description |
| Access |
Delete button in next of kin list |
| Confirmation |
Confirmation dialog required |
| Validation |
Check for dependencies before deletion |
| Audit |
Deletion logged in system audit trail |
Reorder Next of Kin
| Aspect |
Description |
| Functionality |
Change priority order of next of kin |
| Access |
Reorder controls in next of kin list |
| Purpose |
Define contact priority for account operations |
| Persistence |
Order maintained across sessions |
Customer Profile Access and Management
Customer Profile View
Enhanced Profile Display
| Aspect |
Description |
| Access |
Customer profile page by clicking eye icon on customer list |
| Information |
Comprehensive customer information display |
| Actions |
Edit, status update, and management options |
| Navigation |
Tabbed interface for different information types |
On the Customer Profile page that is accessed by clicking the eye icon button in the actions column on the customers list table, the following features and customer profile page tabs are available.
Verify KYC Status Feature
| Aspect |
Description |
| Permission |
Verify Customer KYC |
| Functionality |
Verify customer KYC verification status |
| Access |
More Actions dropdown menu on customer profile page (System Platform) |
Activate Internet Banking Feature
| Aspect |
Description |
| Permission |
Activate Internet Banking |
| Functionality |
Activate internet banking for customer. When activated customer can login from customer portal |
| Access |
More Actions dropdown menu on customer profile page (System Platform) |
Update Customer Status Feature
| Aspect |
Description |
| Permission |
Update Customer Status |
| Functionality |
Allows updating customer status by choosing from active, inactive, suspended, and closed |
| Access |
More Actions dropdown menu on customer profile page (System Platform) |
Delete Customer Feature
| Aspect |
Description |
| Permission |
Delete Customer |
| Functionality |
Allows deleting a customer that has no bank account. The button gets disabled if he/she has a bank account |
| Access |
More Actions dropdown menu on customer profile page (System Platform) |
customer Profile Page Tabs
| Tab |
Information Displayed |
| Personal Info |
Basic customer information and contact details |
| Accounts |
Customer's bank accounts and balances |
| Documents |
Customer documents |
| Aspect |
Description |
| Access |
Edit button in customer profile |
| Form |
Comprehensive customer information form |
| Fields |
All optional and required fields available |
| Validation |
Real-time validation and error handling |
| Save |
Save changes with confirmation |
| Validation Type |
Description |
| Required Fields |
Mandatory field validation |
| Format Validation |
Email, phone, date format validation |
| Business Rules |
Customer type specific validation rules |
| Error Display |
Clear error messages and field highlighting |
Economic Agent Code Management Interface
View Economic Agent Codes
| Aspect |
Description |
| Access |
Economic Agent Codes management interface |
| Display |
List of all economic agent codes |
| Actions |
Add, edit, delete, and assign operations |
| Search |
Search and filter economic agent codes |
Economic Agent Code Operations
Create Economic Agent Code
| Aspect |
Description |
| Access |
Add button in economic agent codes interface |
| Form |
Economic agent code creation form |
| Validation |
Unique code validation and format checking |
| Assignment |
Option to assign to customer during creation |
Edit Economic Agent Code
| Aspect |
Description |
| Access |
Edit button in economic agent codes list |
| Functionality |
Modify existing economic agent code |
| Validation |
Updated information validation |
| History |
Changes tracked in audit trail |
Delete Economic Agent Code
| Aspect |
Description |
| Access |
Delete button in economic agent codes list |
| Confirmation |
Confirmation dialog required |
| Validation |
Check for customer assignments before deletion |
| Audit |
Deletion logged in system audit trail |
Customer Status Modal
Status Update Interface
| Aspect |
Description |
| Access |
"Update Status" in customer profile actions |
| Form |
Status selection and reason input form |
| Validation |
Status and reason validation |
| Confirmation |
Status change confirmation dialog |
Status Update Process
- Access Status Modal: Click "Update Status" in customer profile
- Select New Status: Choose from available status options
- Provide Reason: Enter mandatory reason for status change
- Validate Input: System validates status and reason
- Confirm Change: Confirm status update with dialog
- Update Status: System updates customer status and logs change
Summary of New Features
| Feature Category |
Description |
Access Method |
| Enhanced Customer Creation |
Optional fields for comprehensive profiles |
Create Customer |
| Economic Agent Code Management |
Add, edit, delete, assign economic agent codes |
Economic Agent Codes |
| Customer Status Management |
Status updates with reason tracking |
Customer Profile |
| Enhanced Next of Kin |
Comprehensive relationship tracking |
Account Details |
| Spouse Information |
Spouse details in next of kin management |
Next of Kin Form |
| Customer Profile Enhancement |
Detailed personal information management |
Customer Profile |
| Optional Fields Support |
Flexible data collection for different customer types |
Customer Forms |
Customer Creation Process
Step-by-Step Customer Creation
- Access Customer Creation: Click "Create Customer" in customer management
- Select Customer Type: Choose Individual, Business, or Organization
- Fill Required Fields: Complete mandatory information
- Add Optional Fields: Include additional information as needed
- Assign Economic Agent Code: Link economic agent code if applicable
- Review Information: Verify all entered information
- Create Customer: Submit customer creation request
- Confirmation: Receive confirmation of successful creation
| Form Section |
Description |
| Basic Information |
Core customer information and contact details |
| Address Information |
Primary and secondary address details |
| Identity Information |
ID documents and verification details |
| Financial Information |
Income, employment, and financial details |
| Additional Information |
Optional fields for comprehensive profiling |
See Also